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- there is a defect on the item(s) received
- a wrong item was received from what was purchased from our store (wrong color, wrong size, wrong print/design etc.)
- Your request must be submitted within 14 days from the date of receiving your original order.
- Please submit your request via email - firstname.lastname@example.org - (Subject: Kleio + MediCare™ Exchange), with proof of purchase or your order number and an appropriate description according to the issue faced.
- Your items ordered must remain intact and in its original packaging.
- You are advised to use a trackable shipping service (with shipping insurance) to send it back to us for exchange procedures to take place without any unforeseen issues in the process.
- Please allow at least 2 to 5 working days from date received for exchange procedures, and for items to be processed for shipping again.
- Kleio + MediCare™ reserves the rights to refuse exchange of any items that strictly do not meet the above criteria's. If all criteria's above are met accordingly, Kleio + MediCare™ will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange of your item.
For any other requests apart from the ones listed above, please contact us via email - email@example.com