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Kleio + MediCare™ Shipping Policy 

We are currently shipping only our masks worldwide. Antiseptic Hand Rubs are unfortunately only for the local Singaporean Market at this point of time due to shipping restrictions as a dangerous goods (DG) product.

Here's how it works:

  • Upon making a purchase from our store, an email confirmation will be sent out to confirm your order. 
  • We process orders on a Monday to Friday basis (excluding public holidays).
  • Processing time usually takes 1 to 2 working days, although it may take longer should there be a higher volume of orders at the warehouse. (provided that there are sufficient readily available stocks, or we will be contacting you otherwise)
  • We provide:
    • FREE Shipping to Singapore & Malaysia for Orders over $50 
      • Singapore (2 to 5 Working Days)*
      • Malaysia (4 to 10 Working Days)*
    • FREE Worldwide Shipping for orders over $80
      • Worldwide (8 to 20 Days)* 
  • Upon making payment, please ensure that you have provided us with the correct shipping details during checkout, as shipping labels are created directly from the information provided. We strive to do our best in order to have our clients receive their orders as soon as possible, thus should there be any changes in shipping details, please contact us directly via email : info@kleiomedicare.com
  • Once the order has been processed and a tracking code has been generated by our logistics partners, an email with shipping information & also a tracking link for easy tracking of your order's status will be sent to you.

*Shipping times stated above are only an estimate and for your reference. Kleio + MediCare™ is not responsible for any further delays due to unexpected errors (customer errors, holiday-related delays) or any other unprecedented and unforeseen factors. If you do not receive the package during the stipulated shipping times, please check your order status through the links given via email. Should there be any further questions or information needed, please kindly contact us at info@kleiomedicare.com.

Our Logistics Partners: